Privacy policy
How we collect, use and protect your personal information.
Draft for review. Have this reviewed against your aggregator's privacy policy before going live.
Who we are
Finfident Finance Brokers (ABN 94 679 280 801) is Credit Representative 569374 of Outsource Financial Pty Ltd (ACN 131 090 705), Australian Credit Licence 384324.
What we collect
When you use our forms or calculators we may collect your name, phone number, email, postcode, loan details you enter, and information about how you use our website (such as pages visited and calculators used). When you apply for a loan we collect further information required by law and by lenders.
How we use it
To contact you about your enquiry, assess and arrange credit, comply with our legal obligations, and, if you agree, send you updates about rates and home loans. You can unsubscribe from marketing at any time.
Website memory
Our website stores a small amount of information in your browser so it can remember your progress and recognise you when you return. If you've submitted an enquiry and come back to the site, we may let your broker know so they can follow up. You can clear this at any time by clearing your browser's site data.
Who we share it with
Lenders, our aggregator Outsource Financial, service providers who help us run our business (such as our CRM and email providers), and others where required by law. Some providers may store information outside Australia.
Access and complaints
You can request access to or correction of your information by emailing info@finfident.com.au. If you have a complaint, contact us first. If you're not satisfied, you can contact the Australian Financial Complaints Authority (AFCA) at afca.org.au or the Office of the Australian Information Commissioner at oaic.gov.au.